Monday, February 06, 2012
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Frequently Asked Questions
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Frequently Asked Questions
 


  
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What errand services do you offer?

Errands include such things as grocery shopping, drop off and pick-up of items (i.e. dry-cleaning, shoe repair, movies, books, etc) and pet care (i.e. dog walking, transport to groomer, etc).  Please see our Services page for a list of our errand services.

 

What concierge services do you offer?

Concierge services are specialty services such as a virtual assistant to help you manage everyday needs, party planning, and vacation services (i.e. house monitoring).   Please see our Services page for a list of our concierge services.

 

Are there any services you will not do?

Our services are limited only by your imagination and the laws of British Columbia and Canada.  We have partnership with other well respected companies who provide those services that require a license or training that we do not have.

 

What are your rates?

Please see our rates and packages page for details.  You may also contact us if you have any questions or would like further information.

 

How does your Service work?

To book or inquire about a service simply contact us. We offer a free 30 minute consultation in which we will discuss what your needs are and which services would best suit you.

 

When and how is payment accepted?

Payment is requested at the time service is rendered.  Payment includes any or all of our fees, partner company fees, cost of purchases made and applicable taxes.  We accept personal cheques, cash, Visa and MasterCard.  You will receive a statement by email or mail listing the charges of each rendered service.

 

  
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Are you insured?
Yes, we maintain general liability insurance, customer goods insurance, and vehicle insurance for business use.   

Do you have gift certificates?
Yes, gift certificates are available in denominations from $20-$500 and can be a great gift to friends, family or anyone you know that could use a little more time in their day.

Do you provide all of the services yourself?
Priority Time executes most of the services themselves.  However, as there are some services we are not experienced in and we want to provide you the best service possible, we have established relationships with local, reputable, top customer service providers such as handymen, landscapers, caterers, and others. All outside service providers are the highest standard and have come highly recommended and are insured, bonded and have had recent criminal record checks.
        
What areas do you serve?
Currently we provide service to the Greater Victoria Area and surrounding areas including Sidney and the Westshore.

Can you transport people?
Yes we can transport people and would be happy to take you out and assist you with your errands.

What if I need a service that is not on your list?
Just ask, we are willing to assist you with almost anything.  As long as it is not deemed dangerous, illegal or unethical, we are happy to accommodate you as best as we can.
 

 
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